Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”) and MOA Inc. (“MOA”, “we”, “us”). By accessing or using the MOA platform at mentionsonai.com (the “Service”), you confirm that you are at least 16 years of age, have read these Terms, and agree to be bound by them.

If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

2. Description of Service

MOA provides an AI visibility analysis and optimisation platform that:

• Scans and analyses business websites to produce an “AI Visibility Score”
• Provides insights into discoverability across AI assistants including ChatGPT, Claude, Gemini, and Perplexity
• Delivers recommendations to improve AI search presence
• Monitors AI mention trends and competitor benchmarks

Scan results are generated using a combination of website crawling, structured data analysis, and AI-powered inference. Results are provided for informational purposes and do not guarantee any particular outcome in AI assistant responses.

3. Account Registration

To access certain features, you must register for an account. You agree to:

• Provide accurate and complete registration information
• Keep your password secure and not share it with any third party
• Notify us immediately at security@mentionsonai.com of any unauthorised access to your account
• Be responsible for all activity that occurs under your account

We reserve the right to refuse registration or cancel accounts at our sole discretion.

4. Subscription and Payment

4.1 Plans

MOA offers free and paid subscription plans. Features available on each plan are described on the Pricing page. We reserve the right to modify plan features with 30 days’ notice.

4.2 Billing

Paid plans are billed monthly or annually in advance. By providing payment details, you authorise us to charge your payment method on each billing cycle. All fees are exclusive of taxes, which you are responsible for where applicable.

4.3 Cancellation and Refunds

You may cancel your subscription at any time. Your access will continue until the end of your paid billing period. Refunds are subject to our Refund Policy.

5. Acceptable Use

You agree not to use the Service to:

• Scan websites you do not own or have permission to analyse
• Circumvent, disable, or interfere with security features of the Service
• Transmit malware, spam, or any harmful code
• Scrape, copy, or redistribute MOA content or reports without permission
• Use the Service for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorised access to MOA systems or other users’ accounts
• Impersonate any person or entity

Full details are in our Acceptable Use Policy.

6. Intellectual Property

The Service, including all software, algorithms, designs, text, reports, and trademarks, is owned by MOA and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you ownership of MOA’s intellectual property.

You retain ownership of the content and data you provide to the Service. You grant MOA a non-exclusive, worldwide licence to process your input data solely to provide and improve the Service.

7. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind. MOA makes no representations or warranties regarding:

• The accuracy, completeness, or reliability of scan results or recommendations
• Whether following recommendations will result in improved AI visibility
• Uninterrupted or error-free availability of the Service

AI assistant behaviours are controlled by third parties (OpenAI, Anthropic, Google, Perplexity) and are outside MOA’s control.

8. Limitation of Liability

To the maximum extent permitted by law, MOA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, arising from your use of or inability to use the Service.

MOA’s total liability for any claim arising from these Terms shall not exceed the greater of (a) the amount you paid in the 12 months preceding the claim or (b) USD $100.

9. Indemnification

You agree to indemnify and hold harmless MOA, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

10. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms. Upon termination, your right to use the Service ceases immediately. Sections 6, 7, 8, and 9 survive termination.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Santa Clara County, California. If you are a consumer in the EU, you may also have rights under local mandatory consumer protection laws.

12. Changes to Terms

We may update these Terms from time to time. We will notify you by email and post the updated Terms with a new effective date. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must discontinue use and cancel your account.

13. Force Majeure

Neither party will be liable for any failure or delay in performance caused by circumstances beyond their reasonable control, including natural disasters, acts of government, war, terrorism, labour disputes, power or internet outages, or failures of third-party infrastructure providers. MOA will notify you as soon as practicable of any such event and will resume performance as quickly as reasonably possible.

14. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without MOA’s prior written consent. MOA may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, provided that the assignee assumes all obligations under these Terms. Any purported assignment in violation of this section is void.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable or, if not possible, severed from these Terms. The remaining provisions will continue in full force and effect.

16. Waiver

MOA’s failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. A waiver of any right or provision will only be effective if made in writing and signed by an authorised representative of MOA.

17. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, and any applicable Data Processing Agreement, constitute the entire agreement between you and MOA with respect to the Service and supersede all prior or contemporaneous communications, proposals, or agreements, whether oral or written.

18. Contact

Questions about these Terms? Contact us at legal@mentionsonai.com.